Lets face it: sometimes it does happen. Sometimes something does go wrong is the assembly process. Or there is a serious flaw in the fabric that we did not detect. Or whatever. Please do not just send the bag back. Contact Laurie first and discuss the problem. If it can be repaired you can then send it back and we will repair it and refund your postage. But unfortunately, not every problem can be fixed. And since most of our fabrics have limited availability an identical replacement is not always available. Talk it over and see what makes the most sense.
We handle all returns on an item-by-item basis. Please do not return an item without first contacting Laurie and discussing the reason for the return. If the item is in any way defective we will do whatever we can to make it right for you. Our bags are durable, but with use they can wear out and we do not warranty an item that has been used.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same pristine condition that you received it. If we are accepting an item for return we are expecting to resell it. So ask yourself, would you buy this if you saw it on the shelf? Is it damaged or dirty? Does it have food stains? Are there items inside? All these things are characteristics of a used bag — one we could not possibly sell in good faith!
Once we receive the returned bag we will make a determination whether or not the bag is in new condition. At that point we will offer either a refund or exchange.
Note that you are responsible for postage both in sending your bag to us and for the new bag we are sending in exchange. You are also responsible for and price difference between the bag chosen and the one sent back.
OK, so you admit you “broke” it. So how much would it cost to get it fixed? The easiest problem is a button being torn off. The best answer is to fix it yourself. Or have someone else where you are fix it. We can sew the button back on for you, but you have to pay the postage both ways. Anything else is much worse. One cannot just “sew it up”. The bag has to be dissembled, repaired, and then reassembled. In almost all cases it is much cheaper to just buy a new bag. And no, we don’t accept “trade ins”. You can discuss the problem with Laurie, but this is a realistic preview of the outcome!